SR

DASHBOARD

Your server

Welcome back, admin.

Quick actions

Live overview

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Open tickets

00 total recorded

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Awaiting review

00 accepted

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Suggestions

0Community ideas

★

Average review

—Out of five

Modules

SUPPORT QUEUE

Open tickets

AUDIT TRAIL

Recent activity

ACCOUNT

My transcripts

View transcripts from tickets you opened across connected servers.

Ticket	Server	Category	Closed	Transcript
Loading transcripts…

INBOX

Support tickets

Track and claim requests from one queue.

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Ticket	Category	Opened	Status	Handler

CUSTOM SETUP

Ticket types

RECRUITMENT

Whitelist applications

Review applicants and grant access with one decision.

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Application	Applicant	Submitted	Status	Reviewer

CUSTOM SETUP

Application types

TICKETS

Ticket configuration

Adjust ticket commands, closing, routing and queue automation.

General settings

Control ticket limits, cooldowns, routing and menu behaviour.

Close settings

Customize closure messages, transcripts and feedback.

New ticket command

Define the /ticket command and its category message.

Ticket request command

Configure the message sent when staff asks a member to open a ticket.

Autoclose settings

Close inactive tickets after a warning period.

Inactivity notifications

Notify staff when a ticket has been waiting too long.

Request close command

Let ticket creators request closure while staff retain control.

Status board

Publish a live Discord message showing ticket totals.

APPLICATIONS

Application configuration

Adjust application commands, review routing and staff notifications.

General settings

Choose application routing, acceptance roles and the questions applicants answer.

Application command

Define the appearance of the application category selector.

Application request command

Customize the direct message sent when staff requests an application.

Inactivity notifications

Notify staff when a submitted application has not been reviewed.

VERIFICATION

Verification configuration

Configure the verification system to protect your server from bots and malicious users.

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General settings

Configure the verification module to your needs.

Verification system Enable or disable member verification.

Verification method

Web verificationVerification through a secure web browser.Discord captchaInteractive challenge using Discord buttons.Click to passSimple one-click verification.

Panel channelMinimum account age (days)

Avatar required Require members to have a profile picture.

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Punishment settings

Act when a member repeatedly fails the Discord captcha.

Punishments Apply an action after the failed-attempt limit.

Maximum failed attemptsFailure action

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Role management

Configure role management on server join and successful verification.

Unverified rolesAssigned on join and removed after verification.Verified rolesGranted after successful verification.

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Verification message

Customize the verification panel and see the result live.

Embed titleDescriptionEmbed footer

Button labelButton emoji

Button colour

Live preview

SR

SR Tickets APPToday at 3:09 AM

?

FAQ configuration

Add an FAQ shortcut to the verification message.

FAQ panel

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Success message

Customize the private confirmation shown after successful verification.

Success titleSuccess messageSuccess footer

Live preview

SR

SR Tickets APPOnly you can see this

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Commands cooldown

Adjust the delay between verification attempts.

Cooldown time (seconds)

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Logging

Set up a log channel for verification events.

Log channel

WELCOMER

Welcomer configuration

Greet new members publicly or privately, assign a starter role and announce departures.

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General settings

Enable the welcomer and assign roles to new members.

Enable the welcomer systemRoles to assignEvery selected role is assigned when a member joins.

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Welcome card

Pick a layout and background for the generated welcome image.

Enable welcome cards

Card layout

SRNew MemberMember #1234CenteredAvatar on top with the name below.SidebarAvatar on the left, text on the right.

Background

Custom backgroundBackground dimming 45%

Live preview

New MemberMember #1234

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Welcome messages

Configure the public channel message and private DM.

Enable public welcome messageWelcome channelPublic messageUse {user} and {server}.

Enable private DMPrivate message

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Member milestones

Celebrate round member counts with a server message.

Enable milestone celebrations

Milestone channelMilestone messageUse {server} and {count}.

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FAQ configuration

Add an FAQ shortcut to welcome messages.

FAQ panel

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Leave message

Post a message when a member leaves.

Enable leave messages

Leave channelLeave message

GIVEAWAYS

Create a giveaway

Publish a timed Discord giveaway and let SR Tickets draw unique winners automatically.

GIVEAWAYS

Giveaway management

Browse active and completed giveaways and end a draw early when needed.

Active

0Accepting entries

Ended

0Completed draws

Participants

0Total joined entries

All giveaways

0Across this server

Prize	Status	Entries	Ends / ended

UNIFIED IDENTITY

Player records

Discord, CFX, characters, cases and support history in one place.

Verified identities

0Linked to FiveM

Pending verification

0Needs staff review

Active moderation cases

0Across all players

Whitelist sync

HealthyAPI responding

Character	Discord	CFX / Rockstar	Status	History

CASEBOOK

Moderation

Warnings, bans, appeals and evidence with a permanent audit trail.

Case	Player	Action	Reason	Moderator	Status

TEAM OPERATIONS

Staff & shifts

See who is on duty and how the support team is performing.

Staff on duty

0Available now

Median response

8mDown 18% this week

Tickets resolved

47Last 7 days

CSAT

4.896% positive

CURRENT COVERAGE

Duty board

UPCOMING

Interviews

WORKFLOWS

Automations

Server restarts, ticket SLAs, inactivity rules and scheduled announcements.

FIVEM SERVER

SR Roleplay

84/ 128 players

Next restart 18:00Connect ↗

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Ticket inactivity

Remind after 48 hours and close after 72 hours.

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SLA escalation

Alert staff when first response exceeds 60 minutes.

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Restart notices

Post reminders 30, 10 and 5 minutes before restart.

CONTENT CALENDAR

Scheduled announcements

Message	Channel	Scheduled	Created by	Status

SELF-SERVICE

Knowledge & replies

Answer common questions before they become tickets.

PUBLISHED ARTICLES

Knowledge base

STAFF SHORTCUTS

Canned replies

PERFORMANCE

Analytics

Thirty-day support, applications and community health.

Tickets opened

00 resolved

Resolution time

—Average for resolved tickets

Applications

00% acceptance rate

Staff hours

0hRecorded duty time

TICKET VOLUME

Requests over time

Opened Resolved

STAFF PERFORMANCE

Handled tickets & response

BY CATEGORY

Ticket mix

Need the raw numbers?Export tickets, applications, players, cases or staff shifts as CSV.

Export tickets Export applications

DISCOVERY

Global & transcript search

Find tickets, applications, players, cases, notes and archived transcripts.

Type	Result	User	Date	Status
Enter a search above.

DISCORD ENTRY POINTS

Publish panels

Post polished, interactive panels directly into Discord.

TICKETS

Ticket panels

View every ticket panel published for this server or create a new one.

Published ticket panels

0 panel(s) connected to Discord.

Panel	Channel	Published	Status	Actions

APPLICATIONS

Application panels

View every application panel published for this server or create a new one.

Published application panels

0 panel(s) connected to Discord.

Panel	Channel	Published	Status	Actions

CONFIGURATION

Server settings

Changes take effect instantly—no bot restart required.

OWNER CONTROLS

Website admin studio

Brand the dashboard, manage content, verify setup health and control operational safeguards.

PLATFORM OWNER

Connected Discord servers

Every server currently using SR Tickets. Removing the bot never deletes the Discord server.

Server	Members	Setup	Stored records	Bot joined	Owner actions
Loading connected servers...

🎨

Theme & media

Safe colour controls and uploaded images—no executable custom CSS.

Theme

Primary colourSecondary colour

BackgroundCards

Logo image

Background image

🛡️

Anti-abuse & resilience

Reduce spam and keep your data recoverable.

Ticket cooldown (minutes)Application cooldown (hours)

Minimum Discord account age (days)Blacklisted roles Enable encrypted daily backupsBackup retention (days) Send FiveM incident/recovery alertsIncident alert channel

SETUP CHECKER

Configuration health

Run checks to validate channels, permissions, roles, HTTPS and FiveM.

CUSTOM CONTENT

Website sections

APPLICATION FLOWS

Application templates

DISASTER RECOVERY

Encrypted backups

INCIDENT HISTORY

Service events

PANEL MANAGER

Published Discord panels

Panel	Channel	Published	Status

One bot for everycommunity operation.

Everything your team needs.

Add SR Tickets to your Discord server.

Choose a Discord server

Your server

Quick actions

Live overview

Modules

Open tickets

Recent activity

My transcripts

Support tickets

Ticket types

Whitelist applications

Application types

Ticket configuration

General settings

Limits

Routing

Close settings

Close message

Rating system

New ticket command

Ticket request command

Autoclose settings

Inactivity notifications

Request close command

Status board

Application configuration

General settings

Whitelist applications

Application command

Application request command

Inactivity notifications

Verification configuration

General settings

Verification method

Punishment settings

Role management

Verification message

Live preview

FAQ configuration

Success message

Live preview

Commands cooldown

Logging

Welcomer configuration

General settings

Welcome card

Card layout

Background

Live preview

Welcome messages

Member milestones

FAQ configuration

Leave message

Create a giveaway

Giveaway details

Access and luck

Entry and prize claims

Embed and participation button

Giveaway management

Player records

Moderation

Staff & shifts

Duty board

Interviews

Automations

SR Roleplay

Ticket inactivity

SLA escalation

Restart notices

Scheduled announcements

Knowledge & replies

Knowledge base

Canned replies

Analytics

Requests over time

Handled tickets & response

Ticket mix

One bot for every
community operation.